Order-Related
- How do I place an order?
Select items → Add to Cart → Enter shipping details → Complete payment.
- Can I cancel an order after placing it?
Once an order has been processed or shipped, it cannot be canceled. Please contact Customer Service as soon as possible if you wish to cancel.
- What should I do if I haven’t received a confirmation email?
Please check your spam or promotions folder. If you still cannot find it, please contact us.
Sizing & Products
- How do I choose the right size?
A size chart is provided on every product page; please refer to your body measurements to make your selection.
If you are unsure, please contact Customer Service for advice.
- Will the product color match the photos?
We strive to present our products as accurately as possible; however, slight color variations may occur due to differences in monitor settings.
- What occasions are these products suitable for?
They are versatile enough for a variety of settings, including daily urban wear, casual outings, commuting, and travel.
Shipping & Delivery
- When will my order ship?
Orders are processed within 1–2 business days after confirmation.
- How long does delivery take?
Standard shipping is estimated to take 3–7 business days (within the U.S. only).
- Can I change my shipping address?
If your order has not yet shipped, you may contact Customer Service to update your shipping address.
Returns & Refunds
- Can I return an item?
Items that meet our return policy criteria are eligible for return. Please contact Customer Service within the specified timeframe to initiate a return.
- How long does it take to receive a refund?
Once your refund request has been approved, the funds will typically be returned to your original payment method within 5–10 business days.
Customer Accounts & Security
- Is my payment information secure?
All payments are processed through encrypted channels. Hastworth.shop does not store your full credit card or banking details.